Your role as UX Researcher/Designer

• Take the lead in designing and executing user research activities that the team will adopt to inform product plans and designs
• Recommend suitable research methods that address project needs, timelines, and budget; being creative with methods when faced with constraints
• Conduct research by deploying a variety of methods such as user interviews, usability test, surveys, trends analysis, etc to gain insight on users
• Coordinate administrative tasks pertaining to research activities, including participant scheduling and coordination, administering consent forms, incentives, etc
• Analyze findings from research/interviews and create tools or frameworks to ground the team in user-centric thinking (e.g. personas, journey maps, empathy maps, data visualization, etc)
• Advocate research findings to diverse audiences through reports and oral presentations to onboard findings with teams/clients
• Transform research insights into actions and designs by suggesting concepts and/or facilitating the team through a co-creative process to decide next steps
• Write short articles on our research processes, research methods, project journeys, etc, as part showcasing our work
• Participate in design sprints, ie: defining and ideation phase
• Proactively identify opportunities to improve our research processes and deliverables to ensure the function grows alongside the wider business
• Champion UX Research and UX design by keeping abreast of the practices and trends, and contribute to the growth of the team by sharing learnings with the team regularly

You'd be a good fit if you

• have 2 - 3 years of work experience in the user research field
• are equipped with methodological grounding and understanding of qualitative and quantitative research methods, and know when and how to apply them
• possess strong communication, collaboration, as well as presentation skills
• are curious about people and enjoy talking to them
• believe in the importance of user research and how it'd shape design better
• adopt an owner’s mindset and wants to be involved in shaping, as well as growing alongside, a young company
• are keen to work closely with a small team to deliver in a lean and creative kind of environment
• have a Bachelor's degree in psychology, sociology, anthropology, human-computer interaction, human factors engineering, or industrial engineering—that is a bonus!

What we promise you

• Growth and development: We’re invested in helping you reach your personal and professional goals with an annual learning fund to use at your discretion
• A commitment to your overall wellbeing: We know that maintaining good mental and physical health is crucial and we offer you a mental health allowance as well as varied programs such as free online Yoga classes
• Positive, strengths-based culture: We encourage collaborative and authentic communications, and will draw from, as well as apply, your strengths to our work
• A creative, and fun working environment: We’re all about trying out new things and being experimental
• Diverse culture: We expand each other's work and life experiences through interactions and activities shared with a larger group of co-workers within the holdings group company, Potato Productions
• Remote work arrangement: We collaborate remotely, but we have a lovely office space that facilitates conducive work environment or in-person activities, when needed